RESPONSIVE UTILITY BILLING SERVICES
AmCoBi provides comprehensive billing services to multifamily owners, property managers, and water utilities. We make a difference each day for our clients by being responsive, executing the fundamentals, and customizing our solutions. With so many providers to choose from, learn what sets our company apart. Click here.
Click here...
Learn how to Calculate a RUBS Water/Sewer Bill
This article shows you how to calculate a RUBS water bill for ten (10) units or less. Checkout the instructional videos and download a FREE RUBS Billing Worksheet to assist you.
Click here...
Need a New Billing Provider?
Switching billing companies is easier than you think. Stop suffering from late and inaccurate bills, angry tenant calls, and poor customer service. AmCoBi will put an end to your utility billing frustrations and save you money!
Click here...
Learn the Basics of Utility Billing
We offer some educational information and resources to help you learn about utility billing, the financial benefits, best practices, and more.
EXPERT BILLING SERVICES
Water Utilities
We help municipal water providers reduce their billing operations costs and expand their service offerings.
Multifamily Owners
Multifamily utility billing offers one of the fastest, least expensive ways to improve cash flow, increase property values, and reduce utility expense.
Property Managers
Experience hassle-free billing. No more late and inaccurate billings. Responsive customer service. Learn more about our comprehensive utility billing services for property management companies.
RUBS
Interested in implementing a Ratio Utility Billing System at your apartment complex? Learn more about the requirements and benefits of RUBS.
Student Housing
Many student housing providers have unique requirements for calculating utility bills. Find out how AmCoBi can serve your company's needs.
Affordable Housing
Find out how to reduce utility expenses and encourage conservation. AmCoBi works with Housing Authorities (HAs) and other HUD-subsidized multifamily property owners to help them leverage the financial and conservation benefits of utility billing
TESTIMONIALS
Some comments from our clients...
One of the things AmCoBi provides our company with is stellar customer service. I love that your reps respond quickly and knowledgeably to the many calls and emails they receive from our client base.
Kay Nysse // Utility Billing Supervisor
AmCoBi has saved time and money for our 1,675 unit student housing property. Their AquaHawk software has been a key success in alleviating unexpected high water bills due to unknown/unreported running toilets. Now that we receive daily alerts for spiked reads, we no longer have upset residents with excessive water charges.
Elizabeth Brightwell // Property Accountant
AmCoBi came in and really reduced the time our volunteer Board spends on billing issues. They operate in a very proactive manner and communication has been excellent!
Fred Brinkerhoff // Treasurer & Board Member
AmCoBi provided timely problem resolution to our residents, simplified past due account management, and reduced our billing service fees by 15‐20%. We certainly appreciate the job AmCoBi has done for us and would highly recommend them!
Gene Dennis // Property Manager
Affordable, Professional, and Flexible Billing Services
Many multifamily student housing providers require the ability to perform complex calculations in order to bill their residents. For example, it's often necessary to:
- Allocate multiple master-meter bills to multiple students
- Calculate bills based on the number of beds in a room
- Deliver bills to multiple students living in a single unit
- Manage various utility credits/allowances.
These billing calculations can be difficult for many service providers and often lead to errors. AmCoBi's utility billing system performs complex billings effortlessly and can be customized to the requirements of each residential complex.
 |
AmCoBi has saved time and money for our 1,675 unit student housing property. Their AquaHawk software has been a key success in alleviating unexpected high water bills due to unknown/unreported running toilets. Now that we receive daily alerts for spiked reads, we no longer have upset residents with excessive water charges. |
 |
| -- Elizabeth Brightwell // San Miguel Management | ||
 |
Monitoring for Leaks and Maintenance Issues
AmCoBi has developed an advanced monitoring system for submetered properties called AquaHawk / UtilityHawk. These applications analyzes utility consumption data and:
- Detects water leaks
- Determines when metered heating/cooling equipment may need servicing
- Notifies property management and staff members when problems arise.
AquaHawk and UtilityHawk are responsible for saving thousands of gallons of water, reducing costly utility bills, and preventing property damage.
A Focus on Execution
AmCoBi commits to delivering a hassle-free billing experience and:
- Accurate, on-time bills
- Friendly competent customer service to residents, property managers, and owners
- Affordable rates.
We take full responsibility for the utility billing process...no excuses!
Sharing Data with Property Management Systems
Utility billing generates substantial amounts of data that must be transferred to property management or accounting systems on a regular basis. Many companies perform these data transfers by manually inputting information into multiple systems. AmCoBi develops custom software to automate the exchange of data saving staff members time and improving the accuracy of the information entered.
We integrate with all major property management solutions including Yardi, OneSite, AMSI, Rent Manager, and more.
Experience Amazing Service
Contact us to discuss your utility billing requirements. We're here to help!
Billing Solutions for Submetered Properties
When individual submeters or energy allocation equipment have been installed, resident consumption can be determined very accurately. Usage data from individual residences is collected wirelessly or via manual readings.
AmCoBi can download this usage data from a variety of meter reading systems.
By combining this data and the rate information from the master-meter utility bill, a statement can be calculated and mailed (or delivered electronically) to the tenant. The bill can also include: rent, Internet, cable, or other fees that the owner or property manager routinely collects.
Here's a diagram of the process:
Resident Payment Options
Residents can make payments onsite to the property management staff, or directly to AmCoBi (Payment Processing). If AmCoBi receives payments, we offer a variety of cash, online, phone and mobile options (ePay).
Invoices may be customized to meet the requirements of your organization. Sample below:
AquaHawk/UtilityHawk
Submetered properties are excellent candidates for incorporating AmCoBi's AquaHawk or UtilityHawk application to monitor for abnormal utility usage and potential leaks. Click here to learn more.
If your multifamily complex is currently submetered and you are looking for a responsive, professional utility billing service provider, contact us today!
Customer Support - Residents
Our commitment is to provide friendly, responsive service to your customers or residents when they contact us regarding utility billing issues. Making sure that they receive the assistance they need when they have questions or when issues arise, is critical to a successful and smooth utility billing program.
Our Client Care team provides timely, professional telephone and e-mail support. We guarantee response times so that your residents or homeowners receive answers to their questions quickly. Almost all inbound calls are answered by a "live" team member.
Expanded Online Payment and Electronic Billing Services
Residents may enroll in AmCoBi's eBill (electronic billing) service and every time a new utility statement is posted, receive an e-mail notification with a URL link to the bill.
If your community uses AmCoBi's Payment Processing service, residents can use ePay and pay: online, with a smartphone, or via telephone. transfer from a checking/savings account.
Customer Support - Utility Staff, Property Managers and Owners
Competent, responsive support is what utility employees, property owners and management staff can expect when working with AmCoBi. Our goal is to reduce the time and effort your team spends administering its utility billing program.
We do that by:
- Providing a turnkey billing and payment collection service
- Automating routine tasks
- Developing applications to seamlessly exchange billing and payment data with your property management and accounting systems
- Providing fast, competent service to residents and management.
Our team is always available to answer questions and handle issues as they arise. By incorporating feedback and suggestions from our clients, AmCoBi continues to improve its utility billing services and provide more value.
Support Hours
The Client Care team is available Monday - Friday, 8:00am - 5:00pm Mountain Time. Contact us with your questions.
AmCoBi's Online Management & Customer/Resident Portal
AmCoBi uses a state-of-the-art, Web-enabled, utility billing application. The system is flexible and can be configured to meet the unique billing requirements of your utility or multifamily community. Not only does it automate routine tasks, it enables access by different stakeholders
Management Portal
Owners, property managers, and authorized utility staff members can login to a password protected website and:
- View community and resident account information
- Download and print previous utility bills
- Print final bills
- Receive credit/debit card and ACH payments
- Enter move-in/move-out data
- View billing and management reports.
Customer/Resident Portal
Customers also have Web-based access to a secure site where they can:
- Enroll in electronic billing - eBill
- Make online payments using a credit/debit card or electronic transfer from a checking/savings account - ePay
- View previous utility bills and account history.
Contact us to learn more or to see a demonstration.