Customer Support - Residents
Our commitment is to provide friendly, responsive service to your customers or residents when they contact us regarding utility billing issues. Making sure that they receive the assistance they need when they have questions or when issues arise, is critical to a successful and smooth utility billing program.
Our Client Care team provides timely, professional telephone and e-mail support. We guarantee response times so that your residents or homeowners receive answers to their questions quickly. Almost all inbound calls are answered by a "live" team member.
Expanded Online Payment and Electronic Billing Services
Residents may enroll in AmCoBi's eBill (electronic billing) service and every time a new utility statement is posted, receive an e-mail notification with a URL link to the bill.
If your community uses AmCoBi's Payment Processing service, residents can use ePay and pay: online, with a smartphone, or via telephone. transfer from a checking/savings account.
Customer Support - Utility Staff, Property Managers and Owners
Competent, responsive support is what utility employees, property owners and management staff can expect when working with AmCoBi. Our goal is to reduce the time and effort your team spends administering its utility billing program.
We do that by:
- Providing a turnkey billing and payment collection service
- Automating routine tasks
- Developing applications to seamlessly exchange billing and payment data with your property management and accounting systems
- Providing fast, competent service to residents and management.
Our team is always available to answer questions and handle issues as they arise. By incorporating feedback and suggestions from our clients, AmCoBi continues to improve its utility billing services and provide more value.
Support Hours
The Client Care team is available Monday - Friday, 8:00am - 5:00pm Mountain Time. Contact us with your questions.