Water Utilities

Measurably Reduce Billing Operations Costs

AmCoBi helps municipal water utilities lower their billing operations costs and expand customer services. Our program will reduce your organization’s workload, simplify the billing process, and ensure that your customers receive outstanding support.

In contrast to the operations requirements of providing a safe and reliable water supply, or administering wastewater treatment services, water billing is a function that can effectively be outsourced. The savings are substantial and it frees up staff members to focus on more mission critical duties.

Lower operational costs can also result in more affordable water prices for your customers.

AmCoBi came in and really reduced the time our volunteer board spends on billing issues. Their fees were 20% less than our previous provider.

Fred B.

It used to be that providing a return envelope with a payment stub was enough to get customers to send in a paper check. Now, customers want to pay in the mail, with their smartphones, online, on the phone, and sometimes in cash.

Offering multiple payment options can be expensive. It usually requires utilities to deploy multiple systems that they then have to maintain and support. If the online payment options are expensive, customers won’t use them and the utility misses out on the efficiencies and cost savings these solutions deliver.

AmCoBi’s ePay service is a one-stop-shop. It offers a full range of flexible, electronic payment options via phone, mobile device, or online. ACH payments from a checking or savings account are free! Credit and debit card service fees are some of the lowest available.

There will always be a subset of your client base who want a paper bill. The more customers, however, that you can encourage to receive an electronic bill (eBill), the more your utility can save on printing and postage costs each billing period.

AmCoBi offers an integrated paperless billing option available to all utility customers.

AmCoBi’s commitment to always providing responsive, professional, and timely support to our clients’ customers is how we differentiate our business. When your customers call our support center, approximately 95% of the time they will speak with a “live” Client Care team member. Questions sent to us via e-mail are answered the same business day. In addition, when your team needs assistance, they will be speaking with a dedicated support manager familiar your account. Need a last minute report or clarification on a customer issue? Call us and we’ll help. Your staff can also use the Management Portal to answer questions and review our team’s actions.

Many water providers have unique needs that require changes to a billing company’s standard processes. Our flexible billing system can be tailored to meet your utility’s requirements.

As an example, here are some of the ancillary services we provide our clients:

  • Offline, pay-in-cash options
  • Resident & Management portal – Web-based access for your residents and staff members
  • Late letters and collections assistance
  • Lien filings
  • Customizable management and financial reports.

 

AmCoBi is an experienced service provider with a commitment to delivering accurate, on-time bills…every billing period. If there are billing problems, regardless of how they were caused, we correct them.

Give us a call to find out how our company can help your organization. We specialize in serving small and medium-sized metropolitan and special water districts.