Does this describe the utility billing situation at your multifamily property?
If you’re experiencing problems with your current utility billing services provider or receive daily and recurring calls from angry tenants, you’re not alone. The following are actual complaints from multifamily owners and property managers regarding their utility companies:
- The billing company added a service fee to the last month’s bill without our notification. In two days, we received 55 calls from residents complaining
- A tenant renting a one bedroom studio brought in her current water/sewer bill. The amount due was $1,000
- Their customer service is really poor. They can’t answer simple questions, they don’t have any authority to fix problems, and they don’t really seem to care